Charges & Fines
Walmart Chargebacks & Deductions:
How to Avoid and Dispute Them
A Walmart chargeback is a fee Walmart deducts from a supplier’s invoice when a supply-chain or compliance requirement isn’t met, recovering Walmart’s cost for the error, delay, or inefficiency. Most chargebacks trace back to the same handful of causes: OTIF, SQEP, ASN, and labeling.
Updated: June 2026
What Is a Walmart Chargeback?
It’s an invoice deduction tied to noncompliance. ‘Chargeback,’ ‘deduction,’ and ‘fine’ are often used loosely; functionally they all reduce what Walmart pays you for a shipment.
What Are the Most Common Walmart Chargebacks?
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OTIF (on-time / in-full) performance
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Packaging and labeling noncompliance (including GS1-128)
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ASN inaccuracies or missing information
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Shipping and routing errors
The 3 Types of Walmart Chargebacks
Merchandise-related (shipment/product issues), accounts payable (invoice/payment claims), and post-audit (charges applied after processing, often pricing or allowance adjustments).
How to Dispute an AP Chargeback (APDP & Deadlines)
Accounts-payable chargebacks are disputed through Walmart’s Accounts Payable Dispute Portal (APDP) within a set window, with supporting documentation (invoices, shipment details). Because dispute deadlines are strict, file promptly and confirm the current window in Walmart’s AP guidance.
Post-Audit Charges Explained
Post-audit charges are applied after a shipment is processed and usually require research, pricing discrepancies, allowances, or other post-transaction adjustments.
Walmart Chargeback FAQs
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Chargeback vs deduction? Used interchangeably in practice, both reduce your payment.
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Can I recover invalid charges? Yes, valid disputes filed on time through the APDP can be reversed.
How OCM Helps with Chargebacks
OCM identifies the root causes of chargebacks across OTIF, SQEP, and ASN, improves the processes that prevent them, and supports dispute management to recover avoidable deductions.