WALMART CHARGES AND FINES
THERE ARE 3 MAIN TYPES OF CHARGES THAT WALMART SUPPLIERS MAY ENCOUNTER:
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Accounts Payable
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Accounts Receivable
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Post Audit
ACCOUNT PAYABLE CHARGES
To dispute Accounts Payable charges, suppliers must use the Accounts Payable Disputes Portal (APDP) within Retail Link. These charges originate from invoices submitted by the supplier and paid by Walmart.
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Suppliers can dispute charges using either a claim number or an invoice number:​
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For most deductions, such as short-ship issues, claim numbers can be used.
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If no claim number is available, the invoice number should be used instead.
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Supporting documentation—such as Proof of Delivery (PODs) and/or freight bills of lading—must be attached when submitting a dispute.
ACCOUNTS RECEIVABLE CHARGES
To dispute Accounts Receivable charges, suppliers need to access the High Radius portal. These charges are typically assessed by Walmart to the supplier and include items such as:
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On-Time In-Full (OTIF) penalties
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Excessive Defective Invoices, and more.
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To get set up in High Radius, suppliers must email the portal team with their vendor number and request access.
POST AUDIT CHARGES
Post Audit charges occur when Walmart reviews historical invoices. Walmart often partners with third-party auditors to conduct these reviews.
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Examples of post audit charge reasons include:
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Payment discrepancies due to Rollbacks
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Incorrect freight terms
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Allowance disputes (e.g., swell allowance)
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Walmart cannot bring post audit claims more than two years after the audited calendar year.
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To dispute a post audit charge, suppliers must work directly with their merchant team. If an agreement is reached, the merchant will coordinate with the auditor to explain and process the resolution. However, it is always our recommendation to ask for additional information from these Post Audits to ensure the accuracy.
HOW DOES OCM SUPPORT SUPPLIERS WITH CHARGES ?
At OCM, we proactively review chargebacks and deductions monthly to ensure suppliers are not being wrongly charged. Our primary goal is to work with your team to validate the accuracy of each deduction and identify opportunities for recovery.
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We act as a strategic partner and audit resources, guiding suppliers through the dispute process. Whether it's navigating Retail Link tools, preparing supporting documentation, or working with your accounting team, we’re here to help you recover every dollar you’re entitled to.