OCM Conference / Prep Center & Office
820 South Walton Blvd, Bentonville, AR 72712
OCM Headquarters
145 E Colt Dr, Fayetteville, AR 72703
Frequently Asked Questions
Selling at Walmart and Sam's Club is unlike any other retail environment. The systems, requirements, compliance standards, and expectations move fast and change often. Without an experienced team in your corner, suppliers risk costly fines, compliance failures, lost shelf space, and missed growth opportunities. OCM has spent 30+ years exclusively inside this ecosystem, we know what Walmart and Sam's Club expect, and we help your brand meet and exceed those expectations every single day.
OCM provides full-service support exclusively for Walmart and Sam's Club suppliers. Our areas of expertise include account management, sales strategy, advanced analytics, replenishment, OTIF and SQEP compliance, content optimization, item setup, chargeback and deduction management, Walmart Connect advertising, Walmart Marketplace, and Sam's Club specific support. If it touches Walmart or Sam's Club, we handle it.
Every brand is different — whether you're a new supplier just getting started or an established vendor looking to optimize and grow, OCM tailors its support to fit your specific needs and goals. The best way to find out what's right for your business is to connect with our team directly for a consultation.
Once we align on the right service plan for your business, our team gets to work understanding your current Walmart setup, goals, and pain points. We integrate into your processes quickly so you can start seeing results without a long ramp-up period.
​
Read more about Our Approach and Timeline here: ozarkconsulting.net/Our-Approach
Walmart holds suppliers to strict compliance metrics, including OTIF (On Time In Full) and SQEP (Supplier Quality Excellence Program). Missing these benchmarks can result in significant fines or impact your ability to do business with Walmart. We help identify issues, resolve non-compliance, and put processes in place to keep your business in good standing long-term.
Walmart deductions can add up quickly and eat into your margins. We help identify the root cause of chargebacks, dispute them on your behalf, and put processes in place to mitigate deductions in the future, so you're not just solving today's problem, but preventing tomorrow's.
We monitor and optimize your digital shelf weekly, updating imagery, copy, and SEO elements to meet Walmart's standards and improve conversion rates.
Yes, we can develop and manage Walmart Connect strategies and campaigns designed to increase product visibility and drive sales performance. This service is also included in our Full Service plan if you'd like to explore that option.
We deliver customizable weekly reports with key metrics including sales, inventory pipeline, OTIF, forecasts, and interactive dashboards — going beyond raw data to surface actionable insights.
Yes! We manage Walmart Marketplace accounts to help grow your sales and visibility on Walmart.com. Our goal is to support short-term marketplace success while building toward long-term retail opportunity — so your brand is positioned to scale whether you're growing digitally or working toward a Walmart shelf placement.